Service Agreements

This screen allows you to maintain Service Agreements.  These are used to link Service Response Levels and Service Steps to an agreement then monitor actual progress and level of response achieved.  

Entry and Display fields

Service Agreement: Enter the name of the Service Agreements.   Duplicates not allowed.

Description: Enter a short description of the Service Agreement.  No checks are made on this entry

Notes: You can (optionally) enter an extended description of the Service Agreement

Data Display Options

Field Position - On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Service Agreement screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Service Agreement.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Service Agreement.