Service Agreement Levels

This screen allows you to define the Service Agreement levels that can be used against a Service Agreement.  This Level - combined with a Service Agreement Step - will have a desired Service Response time.  This relationship is maintained via screen ‘Service Agreement Measures’

Entry and Display fields

Service Agreement: From the drop-down list select the Service Agreement to which this Service Level is being associated

Service Level: Enter a Severity Level against which you wish to use against this Agreement.  The entry must be a numeric Integer.  Duplicate Service Agreement/Agreement level combinations not allowed

Description: Enter a short description of the Service Level.  No checks are made on this entry

Data Display Options

Field Position - On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Service Level screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Service Level.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Service Level.