Call Resolution Codes

This screen allows you to maintain a file of Call Resolution Codes, which are used for Call Analysis purposes.  Call Resolution Codes are User-defined and can include such codes as:

Entry and Display fields

Code: Enter the Name of the Call Resolution Codes.  Duplicates not allowed.

Description: Enter a short description of the Call Resolution Codes.  No checks are made on this entry

Data Display Options

Field Position - On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Call Resolution Codes screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Call Resolution Code.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Call Resolution Code.