Call Sub-Classifications

This screen allows you to maintain a file of Call Sub-Classifications Codes, which are used for Call Analysis purposes.  Call Sub-Classifications Codes are User-defined and can include such codes as:

Entry and Display fields

Class: From the drop-down List select the Call Classification to which this sub-classification is being applied

Sub Class: Enter the Name of the Call Sub-Classification Code.  Duplicates not allowed.

Description: Enter a short description of the Call Sub-Classification Code.  No checks are made on this entry

Data Display Options

Field Position - On this screen you can move the field position by dragging the column heading left or right to the position where you want it to appear.

Buttons

Close: This will close the Call Sub-Classification screen.  If you have any unsaved data then you will be asked if you wish to save it before the screen is closed.

Add: This will send the cursor to a new line for entry of a new Call Sub-Classification Code.

Save: This will save the current data without exiting the screen

Cancel: Any changes made since the line was actioned or the last time the ‘Save’ Button was pressed will be lost.

Delete: This removes the current highlighted Call Sub-Classification.